Paano Malaman Ang Pag-IBIG Number Ko?

Nakalimutan Ko Ang Pag-IBIG MID Number Ko, Hindi Ko Naitago at Hindi Ko Naisulat Sa Record Book Ko Ang Aking Pag-IBIG MID Number, Ano Ang Gagawin Ko Para Makuha at Malaman Ko Ang Aking PAG-IBIG MID NUMBER?

Have you lost or forgotten your Pag-IBIG membership identification number (MID) number? 

Don't worry dahil I will give you  various options to recover your Pag-IBIG MID Number. 

Each time you transact with the Pag-IBIG Fund whether it’s for a loan or benefit application or contribution, you will always be asked to provide your Pag-IBIG MID Number. 

In case you lost or forgot your Pag-IBIG MID Number, know that there are different ways to recover it. 

Here is the 3 Simple and Easy Step-by-Step Process: 

1. Chat with Lingkod Pag-IBIG service agent.

The first step would be to go to the Pag-IBIG Fund Official Website. On the lower right corner of the homepage, look or locate ‘Chat with Us’ and fill out the form with your personal information. 

You may skip the Pag-IBIG MID Number field, select ‘Member ID Number’ from the dropdown menu under ‘What is your concern?’. 

Then click the "Submit" button. 

Type your message with the following details: 

• Birthdate
• Current employer
• Previous employer/s (if any)
• Your concern or question about your Pag-IBIG MID Number 
• A live chat agent will reply. 

2. Ask them through email

You can verify your MID number by sending an inquiry to contactus@pagibigfund.gov.ph. 

Provide the following required details: 

• Last name, first name, and middle name
• Full married name (for female)
• Birth Date 
• Birth Place 
• Full Mother’s Maiden Name
• Complete company name and address of your current employer
• Contact Details
• Current location/city

A clear image of your valid ID is also required to be attached for verification purposes. 

3. Send a private message via the Pag-IBIG Fund Facebook page

Another way is to send them an inquiry on their Facebook page. They are available to answer from Mondays to Fridays, 8am to 5pm.

NOT A PAG-IBIG MEMBER YET? REGISTER ONLINE HERE!

TO ENROLL MP2, CLICK HERE!

TO CREATE PAG-IBIG VIRTUAL ACCOUNT HERE!

Virtual Pag-IBIG - Frequently Asked Questions

What is Virtual Pag-IBIG?

The Virtual Pag-IBIG is Pag-IBIG Fund’s online service facility that allows you to safely and conveniently access Pag-IBIG Fund’s services anytime, anywhere using just your smartphone or computer with internet connection.

It also provides a chat service with a Lingkod Pag-IBIG service officer ready to answer your inquiries or concerns.

It’s like having your own Pag-IBIG Fund branch ready to serve you 24/7!

What services does the Virtual Pag-IBIG offer?

By simply visiting https://pagibigfundservices.com/virtualpagibig/, you can immediately enjoy the following services:

a. Register as a Pag-IBIG Fund member and get your permanent Membership ID (MID)Number;

b. Open a MP2 Savings Account;

c. Apply for a Pag-IBIG Multi-Purpose Loan (MPL);

d. Apply for Pag-IBIG Calamity Loan (for members whose area of residence is declared under a state of calamity);

e. Take the first step in applying for a Pag-IBIG Housing Loan;

f. Apply for a Pag-IBIG Home Equity Appreciation Loan (HEAL);

g. View the status of your loan (Housing, Multi-Purpose, Calamity or Home Equity Appreciation Loan);

h. Top-Up your Pag-IBIG Regular Savings;

i. Save in the Pag-IBIG MP2 Savings;

j. Pay your Pag-IBIG loans (Housing, Multi-Purpose, Calamity or Home Equity Appreciation Loan);

k. Apply for Interest-Rate Repricing on your Housing Loan;

l. Claim your Pag-IBIG Savings (due to membership maturity, optional withdrawal of savings, retirement at age 65, and MP2 Savings maturity); and

m. Chat with a Lingkod Pag-IBIG, 24/7, to help you learn more about your Pag-IBIG Fund benefits.

Enjoy even more services by opening a Virtual Pag-IBIG Account!

What added services will I enjoy with a Virtual Pag-IBIG account?

With a Virtual Pag-IBIG account, you can enjoy the following premium services:

a. View your Pag-IBIG Regular Savings records, including the annual dividends it has earned;

c. View your MP2 Savings records, including the annual dividends it has earned;

d. View your loan records (payments made and the outstanding balance of your Housing, Multi-Purpose, or Calamity Loan); and

e. View the account balance and transaction history of your Loyalty Card Plus (currently available for cards issued by Asia United Bank); and

How can I access the Virtual Pag-IBIG?

Using just your smartphone or computer with internet connection, you can easily access the Virtual Pag-IBIG by visiting https://www.pagibigfund.gov.ph, and clicking on the Virtual Pag-IBIG, For Members link on the main menu.

You may also click https://www.pagibigfundservices.com/virtualpagibig/ to directly access Virtual Pag-IBIG.

I don’t have a Virtual Pag-IBIG account. Can I still enjoy its services?

Yes! You can still have access to many of Pag-IBIG Fund’s services even if you do not have a Virtual Pag-IBIG account. However, to enjoy premium services, such as viewing your savings and loan records, you would need to create your own account. This is to ensure that your records with Pag-IBIG are kept safe.

How can I create my Virtual Pag-IBIG account?

Opening a Virtual Pag-IBIG account is as easy as creating an email address or a Facebook Profile. Simply visit Virtual Pag-IBIG at the Pag-IBIG Fund website, click the “Create Account” button, and choose how to create your account from the following options:

a. Via your Pag-IBIG Loyalty Card Plus;

b. Via Online Activation; or

d. Via Account Creation for Overseas Filipino Workers (OFWs)

How do I create a Virtual Pag-IBIG account using my Loyalty Card Plus?

The most convenient way to create a Virtual Pag-IBIG account is by using your Pag-IBIG Loyalty Card Plus. If you have one, choose this option and key in details found on your card to create your account.

Here’s a few simple steps to create your Virtual Pag-IBIG account using your Loyalty Card Plus:

1. After choosing to create your account via your Pag-IBIG Loyalty Card Plus, key in the following information: 
• Pag-IBIG Fund Membership ID (MID) Number
• Bank which issued your Loyalty Card Plus 
• Last four (4) digits of your card number found at the reverse side of your Loyalty Card Plus
2. Input the One-Time Pin (OTP) sent to your mobile phone;
3. Key in the following information: 
• Email Address 
• Three (3) security questions and answers to help you retrieve your password in the event you forget this in the future
4. Receive confirmation of your account creation and your temporary password via email; and
5. Create your new password and log-in to start enjoying the full range of services of Virtual Pag-IBIG
   
   

How do I create a Virtual Pag-IBIG account online, even without a Pag-IBIG Loyalty Card Plus?

Members without a Pag-IBIG Loyalty Card Plus can still create a Virtual Pag-IBIG account by choosing the “Create and Activate your account online” option.

Create your Virtual Pag-IBIG account using this option by following these simple steps:

1. After choosing to create your account via the “Create and Activate Online” option, key in the following information: 
• Pag-IBIG Fund Membership ID (MID) Number 
• Complete name 
• Date of birth 
• Mobile phone number
2. Input the One-Time Pin (OTP) sent to your mobile phone
3. Key in the following information: 
• Email Address 
• Three (3) security questions and answers for password retrieval, in the event you forget your password in the future 
• Mother’s Maiden Name 
• Place of Birth
4. Upload a photo of your passport or two (2) valid primary identification cards. Please make sure that your photo is clear and your information on the card are readable;
5. Upload your selfie picture while holding your passport showing or the two (2) valid identification cards you submitted. Please make sure that your photo is clear and your information on the card are readable;
6. Receive an SMS confirming that you have successfully created your Virtual Pag-IBIG Account; and
7. Receive another SMS over the next few days informing you that your Virtual Pag-IBIG account has been activated and how you may access it.

For your security, please change your temporary password immediately to protect your Virtual Pag-IBIG account.

How do I create a Virtual Pag-IBIG account if I’m an OFW?

Overseas Filipino Workers (OFWs) may also create their accounts anytime, wherever they may be around the world by choosing the “Account Creation for OFWs” option.

Here’s how:

1. After choosing to create your account via the “Account Creation for OFWs” option, key in the following information: 
• Pag-IBIG Fund Membership ID (MID) Number 
• Complete name. 
• Date of birth. 
• Philippine mobile phone number. 
2. Input the One-Time Pin (OTP) sent to your mobile phone;
3. Key in the following information: 
• Country of Assignment 
• Email Address. 
• Three (3) security questions and answers for password retrieval, in the event you forget your password. 
• Mother’s Maiden Name. 
• Place of Birth.
4. Upload a photo of your passport or two (2) valid primary identification cards. Please make sure that your photo is clear and your information on the card are readable;
5. Upload your selfie picture while holding your passport showing or the two (2) valid identification cards you submitted. Please make sure that your photo is clear and your information on the card are readable;
6. Receive an SMS confirming that you have successfully created your Virtual Pag-IBIG account;
7. Receive another SMS over the next few days informing you that your Virtual Pag-IBIG account has been activated and how you may access it; and

For your security, please change your temporary password immediately to protect your Virtual Pag-IBIG account.

Will Virtual Pag-IBIG have even more services?

Yes! We are continuously developing the services available for you via the Virtual Pag-IBIG to make you feel Pag-IBIG online even more!

CREATE YOUR VITUAL PAG-IBIG ACCOUNT

Loyalty Card Plus FAQS

Hello Pag-IBIG Frequently Asked Questions

1. Pag-IBIG Loyalty Card Plus Application

How is the Pag-IBIG Loyalty Card Plus different from the original Loyalty Card?

The Pag-IBIG Loyalty Card Plus is enhanced with banking features and is now linked to a Prepaid Account by AUB. Your card and account may be used to receive loan disbursements, deposit savings, withdraw from ATMs, pay for groceries and more. You may also use your card to avail of perks and discounts from Pag-IBIG partners as originally used.

Where do I avail of the Card?

You may avail in designated Pag-IBIG Fund Branches. For the complete list of these branches, please refer to the branch locator in www.aub.com.ph/hellopagibig

How do I apply for my Pag-IBIG Loyalty Card Plus?

Approach the Pag-IBIG team at any designated branches to validate your Pag-IBIG membership and get an application form. You may also download an application form from the Pag-IBIG website to get started.

How much is the Card?

The Pag-IBIG Loyalty Card Plus fee is Php 125.00

What is AUB's role with the Card?

AUB is one of the bank partners for the Pag-IBIG Loyalty Card Plus Project. AUB enables the card with a Prepaid Account to receive funds, withdraw and inquire through BancNet ATMs, as well as pay through BancNet POS devices.

What are the requirements for a Pag-IBIG Loyalty Card Plus?

You'll need a filled up registration form, at least 1 Pag-IBIG contribution within the last 6 months, a valid government ID, mobile number, and payment.

If I have no middle name, what do I put on the registration form?

Kindly input a "-" or dash character in place of your middle name.

How do I update my Pag-IBIG account details (e.g, married name, birthday)?

To update your Pag-IBIG membership information please visit your nearest Pag-IBIG Branch and approach the information booth for assistance.

2. Pag-IBIG Loyalty Card Plus Features

What is the Pag-IBIG Loyalty Card Plus?

The Pag-IBIG Loyalty Card Plus is a combination of Pag-IBIG's loyalty card program and AUB’s Prepaid Account product that allows the card to have ATM functionalities.

I already have a Pag-IBIG Loyalty Card issued on or before 2018. Can I still avail of the

new card?

Yes, you may keep your old card for loyalty privileges and avail of the new Pag-IBIG Loyalty Card Plus to take advantage of new banking features.

What can I do with the Pag-IBIG Loyalty Card Plus?

Availing of the Pag-IBIG Loyalty Card Plus powered by AUB automatically enables you to receive loan proceeds directly to your card. You may withdraw the proceeds via BancNet ATMs or use the card directly to purchase goods via POS.

Can I have more than one Pag-IBIG Loyalty Card Plus?

You may only have one active Pag-IBIG Loyalty Plus Card powered by AUB. If you avail of another card from AUB, it will automatically deactivate the previous card. Your prepaid account and funds will be linked to your new card.

What does it mean to have an ATM card built into my Pag-IBIG Loyalty Card Plus?

With the added benefits of a BancNet ATM Card, you may avail of the following services:

1. ATM Withdrawal through BancNet Powered ATMs
2. ATM Services (Balance Inquiry, Pay Bills, Payment via POS)

Can I use my ATM card to purchase online?

No, your Pag-IBIG Loyalty Card Plus may only be used for ATM and POS transactions. You may avail of the Hello Pag-IBIG Mastercard to transact online. This is a virtual debit card linked to your account that is available for subscription through the Hello Pag-IBIG mobile app.

How will I know my card's card number?

Your 16-digit card number is located at the back of the Pag-IBIG Loyalty Card Plus.

How do I check my card's balance?

You may go to the nearest BancNet powered ATM and inquire about your balance using your card. You may also download the Hello Pag-IBIG Mobile App to check your balance.

What is my AUB Account number tied to the card?

Your AUB Account Number is provided via SMS upon successful registration for the Pag-IBIG Loyalty Card Plus.

What should I do if I deleted the SMS containing my AUB Account Number?

You may download the Hello Pag-IBIG Mobile App to view your account number. You may also visit any AUB Branch for assistance in retrieving your account number.

What is the PIN code of my Pag-IBIG Loyalty Card Plus?

The PIN code of your Pag-IBIG Loyalty Card Plus is found inside the PIN mailer. This is a sealed envelope you will receive together with your card, welcome letter, and brochure. Inside the PIN mailer is a 4-digit PIN linked to your card.

How can I change the PIN code of my Pag-IBIG Loyalty Card Plus?

You change your PIN code using any Asia United Bank (AUB) ATM machine. Other ATM machines will not allow you to change your PIN. You may also download the Hello Pag-IBIG Mobile App to change your PIN.

Can I deposit funds to my Pag-IBIG Loyalty Card Plus?

Since your card is linked to an AUB Prepaid Account, you may make a deposit or cash-in transaction to your account. The maximum balance of the account is Php 500,000.00. Your account has no maintaining balance and no dormancy charge.

How do I deposit to my account?

You may make a deposit or cash-in transaction through the following:

1. Over-the-counter deposit through AUB Branches for FREE
2. Fund Transfer from other AUB accounts
3. Fund Transfer from other local banks via PESONet or InstaPay
4. Cash-in through 7/11 CLiQQ or ECPay machines (look for “HelloMoney” under “Bills Payments”)

Do I have a limit on deposits?

The account may hold up to Php 500,000.00 at any given time. Maximum cash-in transactions are also capped at Php 500,000.00 per month. Transaction limit shall be refreshed on the first day of the succeeding month. You may view your limit through the Hello Pag-IBIG mobile app.

Can I withdraw my funds from AUB Branches?

No, over-the-counter withdrawals are not available. You may use your Pag-IBIG Loyalty Card Plus to withdraw using any BancNet powered ATM Machine. In case you would like to transfer your funds to other bank accounts, you may do this through the Hello Pag-IBIG mobile app.

Do I have a limit on ATM withdrawals?

Yes, you may withdraw up to Php 50,000 per day using your Pag-IBIG Loyalty Card Plus.

My card was captured by an ATM machine, what should I do?

You may request the nearest branch of the ATM's bank provider for assistance; you may then claim your card from said branch. Please note that if you have lost your card for more than 2 banking days since capture, your card will be deactivated. 

I withdrew my funds using my card but no cash was dispensed and my account was

debited.

Please e-mail us at hellopagibig@aub.com.ph with the Subject ‘Debit Without Dispense’ and

include the following information:

• Account Name:
• Account Number:
• ATM Bank & Location:
• Amount:
• Screenshot of Debited Amount:

What should I do if I lose the card?

Don't worry, you will not lose your Prepaid Account nor balance when you lose your card. Call the AUB hotline at (02) 8282-8888 or 1-800-10-282-8888 and report your card as lost for immediate blocking. You may visit any of the designated Pag-IBIG branches to avail of another card.

Is there a fee for card replacement?

The card replacement fee is Php 125.00.

What do I do if my card cannot be read by the AUB ATM?

Visit any AUB branch for assistance in checking your card. In case this is defective, we may endorse to have your card replaced for free upon validation.

3. Hello Pag-IBIG Mobile Application

What is the Hello Pag-IBIG app?

The Hello Pag-IBIG app is a companion app for your Pag-IBIG Loyalty Card Plus. You may register your card for the service to gain access to additional digital banking features for your account.

What are the requirements to register for Hello Pag-IBIG app?

You need the following to register to the app:

1. Pag-IBIG Loyalty Card Plus powered by AUB
2. Access to mobile number
3. Smartphone with camera and stable internet connection

I don't have a Pag-IBIG Loyalty Card Plus yet, may I apply for the card using the app?

No, you may not. To register for the service, you must have already been issued a Pag-IBIG Loyalty Card Plus powered by AUB. Please go to https://www.aub.com.ph/hellopagibig for more details.

Can I check my Pag-IBIG contributions or apply for a Pag-IBIG loan through the app?

No, you may not. These features are not available through the app. You may contact the Pag-IBIG Fund for further inquiries.

Why should I register my Pag-IBIG Loyalty Card Plus?

Hello Pag-IBIG provides added convenience in managing your Pag-IBIG Loyalty Card Plus and AUB Prepaid Account:

• Block/Unblock your card wherever you are
• Change your card's PIN anytime through the app
• View your balance and check all transactions
• Access features like Pera Padala, Buy Load, Pay Bills, and Hello Pag-IBIG Mastercard

How do I cash-in to my Hello Pag-IBIG account, is it different from cashing-in to my

Pag-IBIG Loyalty Card Plus Prepaid Account?

Your Hello Pag-IBIG account is the same account as your Pag-IBIG Loyalty Card Plus Prepaid Account. Any changes in the balance of your bank account will reflect on both your card and your mobile app.

I registered my previous Pag-IBIG Loyalty Card Plus, however, I just had this replaced

with a new one. How do I register my new card number?

You do not need to register your new card number. Upon issuance of your replacement Pag-IBIG Loyalty Card Plus, the app will automatically update to your latest active card number.

Can I access Hello Pag-IBIG account in my personal computer/laptop?

No, you may not. Your Hello Pag-IBIG account may only be accessed from your registered mobile device.

I tried logging in to a separate mobile device, it was asking me to register my device.

What does this mean?

As an added security feature, you may only access your account on one (1) primary registered device at any time. If you will be registering a new device to your account, simply login from the new device you wish to use then follow the on-screen instructions to proceed.

I failed to input the correct password during login and now it says that my account is

locked. How do I have my account unlocked?

To unlock your account, press the 'Forgot Password' link on the login page. Follow the on-screen instructions to elect a new password. Once this is done, you will be able to access your account with your new password.

I lost my primary registered device, how do I block access to my account?

Login your account from a different device and register this as your new primary device in order to block access on previous mobile device.

Is there any charge for making a bills payment transaction through the app?

AUB does not charge for transaction fees. While there are some billers that charge a service fee for processing the transaction, most of our billers in Hello Money have no transaction fee.

When will my payment be credited to the biller?

Regarding payment posting, we highly suggest that you check directly with your biller. Your bills payment should be posted within 1-3 banking days.

If I encounter a problem with my payment/funds transfer through the app, what do I do?

Automatic reconciliation shall apply within the next banking day which excludes weekends and public holidays. If your transaction is on a Friday, the next banking day is on the coming Monday. If it happens that after such time your funds would remain uncredited, kindly email us at hellopagibig@aub.com.ph with the details of your transaction:

• Account Name:
• Account No.:
• Transaction Reference #:
• Amount:
• Date & Time of Transaction:

If I do a funds transfer to the wrong account, can I have it reversed?

Once you confirm your payment, charges and transfer of funds cannot be reversed. Please ensure to check all details before proceeding with your transaction.

HOW TO APPLY Pag-IBIG Loyalty Card Plus ...